Aftercare
Aftercare that you can actually reach.
Software needs looking after. Operating systems update, browsers change and teams ask for small improvements. Our aftercare is organised so you always know who to contact and what will happen next.
Find the right kind of help
Choose what is happening and we will suggest the clearest route.
Choose an option above.
Go to the support formAftercare arrangements
Watchful
Monthly dependency and security updates, uptime monitoring for websites and a short written note on anything we noticed.
Steady
Everything in Watchful, plus an agreed amount of time each month for fixes and small improvements, planned with you.
On request
No ongoing arrangement. You contact us when needed and we quote for each piece of work before starting.
Support hours
We work Monday to Friday, 09:00 to 18:00 UK time, excluding bank holidays in England. Messages sent outside those hours are read on the next working day. We do not offer an out-of-hours emergency line and we will not pretend to.